Backup & Recovery

Rapid recovery and business continuity assurance.

If your practice management system stopped right now

A ransomware incident, a failed drive, a deleted folder. Could you see patients this afternoon? Most practices can’t say, because their backups have never been tested, they run nightly, report success, and nobody has ever restored from one.

For a health service provider that’s more than downtime. The Privacy Act requires you to protect health information from loss, and Victorian records must generally be kept for seven years, or until a child turns 25. A backup that doesn’t restore is a compliance failure, not just a bad week.

Key Features

Your vendor's position, in writing

Cloud practice management providers back up their own platform. That does not protect you from your account being compromised, records being deleted in error, or a dispute with the vendor. Knowing exactly where their responsibility ends and yours begins.

Ransomware-resistant copies

At least one backup copy stored offsite and immutable, so it cannot be encrypted or deleted by an attacker who has reached your network the failure mode that turns an incident into a closure.

Coverage extended to everything that matters

Practice management system, clinical documents, imaging, email and cloud storage including the data your software vendor doesn't cover.

Restore testing

Scheduled, documented test restores. A backup is only a backup once it has been restored from successfully at least once.

Retention aligned to your obligations

Backup retention set to match your statutory record-keeping requirements, so you're neither deleting too early nor holding data you should have disposed of.

A documented recovery plan

Who does what, in what order, with what credentials written down, so recovery doesn't depend on one person being reachable.

Not sure if your practice is compliant?

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"Prevention is cheaper than a breach"